To keep things simple we have one delivery fee of £2.99. This is for a tracked delivery service and most items are delivered within 2-3 days after dispatch.
Items will be sent via one of the following couriers: Royal Mail, Parcelforce, DPD or Hermes.
We will choose which courier to use depending on the order. Machines however will always be sent via Parcelforce. Most of the other items will be sent via Royal Mail or DPD with Hermes as a back up.
Part orders are usually dispatched same day if ordered before 3pm (machines are normally dispatched next working day)
You will receive a confirmation email letting you know that your order has been posted and if required a tracking number will be provided in the email.
Contact From Courier
We will provide our couriers where possible with your telephone number so that they can contact you if there is an issue. If you order a machine from us, please if possible provide a mobile number; this is so Parcelforce can text you a 1 hour delivery window on the day of delivery.
If you miss a delivery we will do what we can to help. However when ordering please ensure that you have made arrangements to be home or for a safe place for the parcel. on occasion Parcelforce and Royal Mail may take the parcel to your local post office for collection.
Thankfully we rarely get missing parcels, however we know it happens. If your parcel has not arrived within 7 days of it being dispatched then please drop us a message so a member of our team can investigate for you.
Please report any damaged in transits items within 48 hours of the parcel being delivered. You can do this via email or phone. Please note: we may ask for photos of the damage, so please have this ready where possible