Delivery Information

To keep things simple we have one Postage & Packaging fee of £3.99. This is for tracked delivery. 


Dispatch Time 

We dispatch Orders within 1-2 Working days (Excl Saturday and Sunday)

Most items are delivered within 1-5 days after dispatch, depending on your postcode, road closures etc. 


Deliveries

Items will be sent via one of the following couriers: 

Royal Mail, Parcelforce, DPD or Hermes/Evri

We will choose which courier to use depending on the order. (based on Size/Weight) 

Machines however will always be sent via Parcelforce. Most of the other items will be sent via Royal Mail, DPD or Hermes/Evri 

You will receive a confirmation email letting you know that your order has been posted and a tracking number will be provided in the email.


Contact From Courier

We will provide our couriers where possible with your telephone number so that they can contact you if there is an issue. So if you order a machine from us, please if possible provide a mobile number or landline; this is so Parcelforce can text you a 1 hour delivery window on the day of delivery or if they require assistance in finding your address (i.e. if you live in highland areas)


Missed Deliveries 

If you miss a delivery we will do what we can to help. However when ordering please ensure that you have made arrangements to be home or for a safe place for the parcel. on occasion Parcelforce and Royal Mail may take the parcel to your local post office for collection.


Missing Parcel

Thankfully we rarely get missing parcels, however we know it happens. If your parcel has not arrived within 7 days of it being dispatched then please drop us a message so a member of our team can investigate for you. We aim to have relevant information within 24 hours of your message (providing it has been 7 days from dispatch) 


Damaged Items

Please report any damaged in transit items within 48 hours of the parcel being delivered. You can do this via email or phone. Please note: we will ask for photos of the damage, so please have this ready where possible